IFS Application Support Consultant - REF6031

Are you looking for rapid career development, challenging work and international exposure in an informal, fun and creative work environment? Then Creative Software is the place for you. We are always on the lookout for talented software professionals and graduates who would like to join our growing team.

About this position

Date Published:
October 6, 2023
Application Deadline:
June 17, 2024

Join our expanding team at Creative Software working towards the Pagero Group!

Pagero is on a mission to create the world's largest open business network, and you can be a part of this exciting endeavor. As an ERP Application Support Consultant, you'll be an essential contributor to Pagero's global expansion, connecting businesses across borders through our cutting-edge cloud-based network.

What we are looking for:

· A Bachelor’s Degree in Computer Science/Software Engineering/IT or an equivalent qualification.

· A minimum of 2-3 years of hands-on experience with IFS is essential.

· Excellent interpersonal skills to effectively communicate and collaborate with team members and end-users.

· A self-starter mindset and proactive approach, driven by a commitment to continuous improvement through personal research and development.

· Attention to detail and strong problem-solving and analytical skills, allowing you to tackle complex issues efficiently.

· Exceptional oral and written communication skills to convey technical information clearly and concisely.

· Professional working proficiency in English. Knowledge of other languages will be considered an advantage.

· In addition to the above-mentioned core qualifications, the following experience and skills will be highly valued:

o Prior experience with the latest version of IFS.

o Prior experience with Zendesk or other helpdesk systems, showcasing your ability to efficiently manage and resolve customer support requests.

o Familiarity with solutions such as Zift, Jira, or Addovation for creating and managing service documentation, enhancing your ability to streamline support processes.

o Experience with the IFS Lifecycle is a significant plus, demonstrating your expertise in utilizing the full potential of IFS.

What you’ll need to do:

· Receive and meticulously document incidents in our ticketing system, ensuring all pertinent details are captured accurately.

· Effectively resolve issues or, when necessary, escalate them to the second-line support team to ensure swift problem resolution.

· Provide support for our IFS solution, assisting users with their queries and troubleshooting any system-related issues.

· Extend your support to other solutions connected to the ERP ecosystem, ensuring their functionality and integration are seamless.

· Execute planned work related to data governance and user management, contributing to the overall efficiency and security of the ERP environment.

· Work under Swedish working hours.

What we offer:

Our careers offer a flexible working environment, attractive remuneration, and a place to grow and flourish. You will be amongst peers at the top of their game, allowing you to sharpen your skills in an inclusive culture. We offer a variety of spaces that support their work-life balance and integrate wellness into our workplace experience, which includes a recreation zone and gym.

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